Privacy policy

PRIVACY POLICY

Sulinda Food Supplements Trading L.L.C (“Sulinda”, “we”, “us”, or “our”) respects your privacy and is committed to handling personal data responsibly and in accordance with applicable UAE data protection laws.

INFORMATION WE MAY COLLECT

When you visit or purchase from sulinda.store, we may collect information such as:

  • Name, email address, telephone number, and delivery or billing address.
  • Order, transaction, payment, refund, and purchase information.
  • Account information and customer service communications.
  • Device, browser, IP address, cookie, website usage, and analytics information.
  • Marketing preferences and communication history.
  • Any information you voluntarily provide when contacting us.

HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Process, confirm, deliver, and manage orders.
  • Process payments, refunds, and fraud-prevention checks.
  • Provide customer support and respond to enquiries or complaints.
  • Communicate important information about orders and deliveries.
  • Improve our website, products, services, and customer experience.
  • Maintain security and prevent misuse or fraudulent activity.
  • Comply with legal, regulatory, tax, accounting, and record-keeping obligations.
  • Send marketing communications where permitted and according to your preferences.

SERVICE PROVIDERS AND DATA SHARING

We do not sell your personal data.

To operate our online store and fulfil orders, personal data may be processed or shared where necessary with trusted service providers such as:

  • Shopify and ecommerce technology providers.
  • Payment gateways, banks, and payment service providers.
  • Delivery, courier, logistics, and fulfilment providers.
  • Website hosting, analytics, security, customer service, review, communication, and marketing providers.
  • Professional advisers, regulators, courts, government authorities, or law-enforcement bodies where required by law.

These providers may process information only as necessary to provide their services or meet applicable legal obligations.

SHOPIFY

Our store is hosted on Shopify.

Shopify processes certain customer and visitor information to provide ecommerce functionality, security, checkout, and related services.

Shopify may process data in countries outside the UAE in accordance with its applicable privacy and data protection arrangements.

COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to:

  • Operate essential website features.
  • Remember preferences.
  • Understand website performance.
  • Improve the shopping experience.
  • Measure marketing effectiveness.

Where required, you may be given options to manage non-essential cookies and marketing preferences.

MARKETING

We may send promotional communications only where permitted by applicable law and according to your marketing preferences.

You may unsubscribe from promotional emails using the unsubscribe link or contact us to change your preferences.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Order fulfilment.
  • Customer service.
  • Accounting and tax requirements.
  • Legal and regulatory obligations.
  • Fraud prevention and security.

DATA SECURITY

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

YOUR RIGHTS

Subject to applicable law, you may have rights relating to your personal information, including requesting:

  • Access to your data.
  • Correction of inaccurate data.
  • Deletion where applicable.
  • Restriction of certain processing.
  • Information regarding how your data is processed.

To make a privacy request, contact us using the details below. We may need to verify your identity before processing certain requests.

INTERNATIONAL DATA TRANSFERS

Some service providers may process personal information outside the UAE.

Where applicable, we take reasonable steps to ensure that such processing is handled in accordance with applicable data protection requirements.

CHILDREN

Our online store is not intended to knowingly collect personal data directly from children who are not legally able to provide such information without appropriate parental or guardian involvement.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The latest version published on our website will apply.

CONTACT US

Sulinda Food Supplements Trading L.L.C

Office No. 5.24, Lulu Residence
53rd Street, Al Satwa, Dubai
United Arab Emirates

Email: customerservice@sulinda.com.ua
WhatsApp: +966 59 137 5882
Website: sulinda.store