Terms of service

TERMS AND CONDITIONS

These Terms and Conditions govern your use of sulinda.store and purchases made from Sulinda Food Supplements Trading L.L.C.

By using our website or placing an order, you agree to these Terms together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

ELIGIBILITY

You must have the legal capacity to enter into a purchase transaction.

If you are under the applicable legal age, you should use the website only with the involvement of a parent or legal guardian.

PRODUCT INFORMATION

We aim to provide accurate product descriptions, images, prices, ingredients, pack sizes, and other information.

Product packaging or appearance may occasionally change without materially changing the product.

Where there is a clear error in a price, description, availability, or other material information, we reserve the right to correct the error and contact you before fulfilling the affected order.

FOOD SUPPLEMENTS AND HEALTH INFORMATION

Products sold on this website may include food supplements and wellness products.

Information provided on the website is for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment.

Customers should follow the instructions and warnings on the product label and seek advice from a qualified healthcare professional where appropriate, particularly:

  • During pregnancy or breastfeeding.
  • Where a medical condition exists.
  • Where medicines are being taken.

ORDERS AND AVAILABILITY

Submitting an order does not guarantee acceptance.

Orders remain subject to:

  • Product availability.
  • Successful payment authorisation.
  • Address verification where applicable.
  • Our ability to fulfil the order.

We may contact you or cancel and refund an order where:

  • A product is unavailable.
  • There is an obvious pricing or technical error.
  • Payment cannot be completed.
  • Fraud is reasonably suspected.
  • Fulfilment is not possible.

PRICES AND PAYMENT

Prices displayed on the website are shown in the selected or displayed currency.

The final amount payable, including applicable shipping charges, taxes, duties, payment-provider charges, or currency conversion information, will be displayed or communicated as applicable before or during checkout.

Payments are processed through authorised third-party payment providers.

SHIPPING

Shipping destinations, charges, delivery estimates, customs information, and related conditions are described in our Shipping Policy.

Delivery estimates are estimates only and may be affected by courier operations, customs, public holidays, weather, address issues, or events outside our reasonable control.

RETURNS AND REFUNDS

Returns, exchanges, damaged products, lost shipments, and refunds are governed by our Return & Refund Policy and applicable consumer protection laws.

PROMOTIONS

Promotional offers, discount codes, bundles, and campaign prices may be subject to:

  • Specific conditions.
  • Eligibility requirements.
  • Validity periods.
  • Stock availability.
  • Exclusions displayed with the relevant promotion.

ACCOUNTS

If you create an account, you are responsible for:

  • Maintaining the confidentiality of your login information.
  • Providing accurate information.
  • Informing us if you believe your account has been accessed without authorisation.

INTELLECTUAL PROPERTY

Unless otherwise stated, website content including branding, text, graphics, layout, photographs, logos, and other materials belongs to Sulinda or is used with appropriate permission.

Content may not be copied, reproduced, distributed, or commercially exploited without permission, except as permitted by law.

PROHIBITED USE

You must not:

  • Misuse the website.
  • Attempt unauthorised access.
  • Interfere with website security.
  • Submit fraudulent orders.
  • Distribute malicious code.
  • Use the website in violation of applicable law.

THIRD-PARTY SERVICES

Our store uses third-party services including payment, ecommerce, analytics, and logistics providers.

Their services may also be subject to their own terms and privacy practices.

Nothing in these Terms excludes or limits any responsibility or consumer right that cannot legally be excluded under applicable law.

PRIVACY

Personal information is handled in accordance with our Privacy Policy.

CHANGES TO THESE TERMS

We may update these Terms from time to time.

The version published on the website at the time of your transaction will apply to that transaction, subject to applicable law.

GOVERNING LAW

These Terms are governed by the applicable laws of the United Arab Emirates.

Any dispute will be handled by the competent authorities or courts in accordance with applicable UAE law.

CONTACT

Sulinda Food Supplements Trading L.L.C
Dubai, United Arab Emirates

Email: customerservice@sulinda.com.ua
WhatsApp: +966 59 137 5882
Website: sulinda.store

Nothing in these Terms limits any mandatory rights available to consumers under applicable UAE law.