Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are normally processed within 1–2 business days.

Processing may take longer during:

  • Public holidays.
  • Major promotions.
  • High-volume periods.
  • Additional address or order verification.

SHIPPING DESTINATIONS

Sulinda currently serves customers in the UAE and selected GCC destinations, subject to product availability, shipping restrictions, and checkout availability.

UAE DELIVERY

Estimated delivery time within the UAE is normally 1–3 business days after dispatch.

Free standard shipping is available within the UAE on qualifying orders of AED 149 or more, unless a different promotion or condition is displayed at checkout.

SAUDI ARABIA

Orders to Saudi Arabia are subject to the:

  • Shipping methods.
  • Rates.
  • Fulfilment availability.
  • Delivery estimates

displayed at checkout.

OTHER GCC DESTINATIONS

For Bahrain, Kuwait, Oman, Qatar, Jordan, and other enabled destinations, available shipping methods and charges are displayed at checkout.

International/GCC delivery will normally take approximately 3–7 business days after dispatch.

This is an estimate and may vary according to destination, courier operations, customs clearance, or local requirements.

SHIPPING RATES

The applicable shipping charge will be displayed at checkout before payment.

Shipping offers and free-shipping thresholds may vary by country, promotion, order value, or fulfilment location.

TRACKING

Where tracking is available, you will receive shipment or tracking information after dispatch.

Tracking information may take up to 24 hours to become active after the courier receives the shipment.

CUSTOMS, DUTIES AND TAXES

For cross-border orders, customs duties, import VAT, taxes, clearance fees, or other government charges may apply depending on the destination country.

Unless expressly stated as included at checkout, such charges may be collected separately by the relevant authorities, courier, or customs agent and are normally payable by the recipient.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address and contact number.

For Saudi Arabian orders, customers should provide all address information required for successful delivery, including the National Address where applicable.

If an order is returned because the customer supplied an incorrect or incomplete address, reasonable redelivery charges may apply.

DAMAGED OR LOST SHIPMENTS

Sulinda remains your point of contact if an order is lost in transit or arrives damaged.

Please contact us as soon as possible and retain the product and packaging where applicable.

We will investigate the matter with the courier and arrange an appropriate resolution based on the circumstances and applicable consumer rights.

DELAYS

Delivery dates are estimates and may be affected by events outside our reasonable control, including:

  • Customs clearance.
  • Courier delays.
  • Weather.
  • Public holidays.
  • Incorrect or incomplete addresses.
  • Local restrictions.
  • Force majeure events.

If there is a material delay affecting your order, please contact us so we can investigate.

CONTACT

Email: customerservice@sulinda.com.ua
WhatsApp: +966 59 137 5882
Website: sulinda.store