Refund policy

RETURN & REFUND POLICY

We want you to be satisfied with your purchase from Sulinda.

ORDER CANCELLATION

If your order has not yet been dispatched, you may request cancellation by contacting us as soon as possible.

If the order has already been handed to the courier or is in transit, we will do our best to assist with the cancellation or return. Shipping or return charges may apply where the courier has already incurred delivery costs.

CHANGE-OF-MIND RETURNS

Unopened and unused products may be eligible for return within 7 calendar days of delivery, provided that:

  • The product is unopened, unused, and in its original sealed packaging.
  • The packaging, labels, and seals are intact.
  • The product has been stored appropriately and is in a resalable condition.
  • Proof of purchase is provided.

For health, hygiene, and safety reasons, opened food supplements, gummies, liquids, sachets, capsules, tablets, or other consumable products cannot normally be returned for change-of-mind reasons.

DAMAGED, DEFECTIVE, INCORRECT OR NON-CONFORMING PRODUCTS

If you receive a product that is damaged, defective, expired, incorrect, incomplete, or materially different from its description or your order, please contact Sulinda as soon as possible.

Where applicable, we will arrange an appropriate replacement, exchange, refund, or other remedy in accordance with applicable UAE consumer protection laws.

Please keep the product and all packaging until we complete our review. We may request photographs, the order number, batch number, expiry date, or other reasonable information to investigate the issue.

DELIVERY DAMAGE OR LOST SHIPMENTS

If your shipment is lost in transit or arrives damaged, please contact Sulinda directly. We will coordinate with the courier and assist you with the appropriate resolution.

You are not required to pursue the courier directly before contacting us.

RETURN SHIPPING COSTS

For approved change-of-mind returns, the customer may be responsible for return shipping costs.

Where a return is due to an incorrect, damaged, defective, or non-conforming product supplied by Sulinda, Sulinda will bear reasonable return or replacement delivery costs where applicable.

REFUNDS

Approved refunds will normally be returned to the original payment method.

Refund processing may take approximately 5–14 business days after approval, depending on the payment provider, bank, or payment method.

If a refund to the original payment method is not technically possible, we may request verified bank details to process the refund by another method.

HOW TO REQUEST A RETURN OR REFUND

Email: customerservice@sulinda.com.ua
WhatsApp: +966 59 137 5882

Please provide:

  • Order number
  • Customer name
  • Product name
  • Reason for the request
  • Supporting photographs where relevant

Nothing in this policy limits any mandatory rights available to consumers under applicable UAE law.